We will ship your bells out the same day if we receive your order no later than 12 PM central, Monday through Thursday, except for personalized or special orders that take 2-4 weeks to make. Saturday and Sunday deliveries are not currently available. Our regular business hours are Monday through Thursday, 9am to 5pm CT. All orders in the United States can be shipped either USPS or UPS. All International orders are UPS only.
If for some reason you are unsatisfied with your order, it may be returned within 30 days for a replacement or refund. Any returned products must be in good, resalable condition with all original packaging in order to receive a full refund. Any returned merchandise that is missing any packaging or requires cleaning or polishing will be assessed a restocking fee of 10 to 15%. We do not reimburse return shipping costs except when an error was been made by us on your order. There is no return or exchange on personalized items.
Return your order to:
The Bell Collection
214 North Lampasas Street
Round Rock, TX 78664
Please enclose a letter explaining why you are returning your order, copy of the packing slip, and your mailing address with a phone we can contact you at with any questions. Please contact customer service by email at firstname.lastname@example.org or call (512) 219-9051 during our business hours, if you have any questions. We’re here to help and strive every day to make sure everyone is happy with their orders.
If something happens to your bell pendant or charm and needs to be repaired please mail it back to us and we will either repair or replace it. All of our pendants and charms can be repaired or replaced at no charge to the customer. If you dip your bell in jewelry cleaner or any other cleaner the bell will change colors and we will charge you for having to re-antique and polish the bell.